Originally Posted by phozenstone
if you read some of my other posts, you will see that the real issue here is not that i'm pissed bout waiting for the part, its the fact that they dont even know when they would receive it and there's already a charge pending on my credit card...as any customer would do, i asked them to cancel it if it won't ship out yet which i don't see what the big deal would be, but then they to take 20% as a restocking fee on something they don't even have. As their argument, they are saying its a special order part, but on the customer side, no where on the site does it state this is a special/custom order part...
as i stated earlier, this thread is about posting experience with this specific vendor and so here we are...i think some of you have got your panties all bunched up trying to defend them with your life (not referring to you nmcapmpbell but you guys know who you are)....relax guys, its only a forum.
Fair enough. And to be quite clear, I'm not defending them so much as pointing out my experiences and lacking a little understanding as to what your real issue with Tischer is/was. I did read your posts, instead of jumping in without reading first but, IMHO, you were a bit unclear as to what the problem really is.
Perhaps my analysis was a bit unfair but it seemed to me as if you were jumping the gun and posting your dispute publicly instead of first exhausting all efforts to resolve it directly with Tischer. To me, airing dirty laundry before you've made all reasonable efforts to resolve the situation between you and the other party isn't really fair. And, thus, my comments, particularly as an outsider looking in. However, you are certainly entitled to your view of things and, obviously, you feel differently which I'm not denying you are entitled to do.