I have been dealing with SP for long time and like Eric said customer service after the sale is important which most other vendors lack off. But as stated above for SP to refund you for the trouble without making a big deal with questions is very rare from other vendors. Most policy will require you to return the product for inspection before they would even address or replace. I have been in worst situation then this from other big name manufactures that don't want to help the customer out. I'm glad this is all taken care of for you. I would always give them the courtesy to the vendor to address the issue before posting on the forum. Some people think that posting on the forum will get their issues resolve quicker is not always true since only one side of the story is normally given. Props to Eric @ SP!!!