We always try to let our customers know whats going on. We dont hide or hope the issue will resolve. If we dont have updated info we are not going to call to tell you that we dont have updated info. Once information is received you will be contacted.
Your patience is greatly appreciated as we try to find out what is going on with your KW order. Once we know something we will for sure call you and/or email you to let you know what is going on.