Originally Posted by London320d
I didn't think that there was a grace period on upgrades with Orange, at least when my E90 arrived (in February) and I looked into upgrading, there wasn't then. Ther was only a grace period for new contracts.
Also, I found that on my old low talktime contract it was the same price as the upgrade to buy a phone sim free from Expansys. It's worth investigating all options before upgrading.
I didn't have the option of moving, as all of the mobile telcos are trying to sell larger contracts with more minutes than I required.
Steve, there is a 7-working day grace period on all upgrade phones, when obtained direct from Orange & when obtained as a result of going through their disconnections department- that's how I've been getting a new free mobile from them, every year, for the last 10 years!
I last upgraded to the Orange SPV C600, tested it for a week & decided to keep it, because it worked fine & did transfer the phonebook to the e90. I would otherwise have sent it back, without any cost to myself.
You do need to complain about the fact that you are unhappy staying with them & are thinking of disconnecting.
They will then put you through to disconnections and automatically put you through their 'retain customer' routine, where they will offer a new phone & extras.
The reason I've had to do this is because of my mobile number. I think Orange are the best of a bad bunch, but they will not let users end contracts after 12 months, start a new one & keep the same mobile number.
I've complained to Ofcom about it, but Orange still make excuses for not offering existing customers the same deals as new ones.
All the best.