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      05-17-2006, 04:34 PM   #250
vivekk's Avatar

Drives: 330i SE
Join Date: May 2005
Location: the North, UK

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Originally Posted by London320d
I didn't think that there was a grace period on upgrades with Orange, at least when my E90 arrived (in February) and I looked into upgrading, there wasn't then. Ther was only a grace period for new contracts.

Also, I found that on my old low talktime contract it was the same price as the upgrade to buy a phone sim free from Expansys. It's worth investigating all options before upgrading.

I didn't have the option of moving, as all of the mobile telcos are trying to sell larger contracts with more minutes than I required.
Steve, there is a 7-working day grace period on all upgrade phones, when obtained direct from Orange & when obtained as a result of going through their disconnections department- that's how I've been getting a new free mobile from them, every year, for the last 10 years!
I last upgraded to the Orange SPV C600, tested it for a week & decided to keep it, because it worked fine & did transfer the phonebook to the e90. I would otherwise have sent it back, without any cost to myself.

You do need to complain about the fact that you are unhappy staying with them & are thinking of disconnecting.
They will then put you through to disconnections and automatically put you through their 'retain customer' routine, where they will offer a new phone & extras.

The reason I've had to do this is because of my mobile number. I think Orange are the best of a bad bunch, but they will not let users end contracts after 12 months, start a new one & keep the same mobile number.
I've complained to Ofcom about it, but Orange still make excuses for not offering existing customers the same deals as new ones.

All the best.

[TiAg ▪ Dakota Black ▪ Active steering ▪ Sports suspension ▪ 162s ▪ Sports seats ▪ Al trim ▪ Bi-Xenons ▪ F&R PDC NavPro ▪ Voice control ▪ Bluetooth ▪ 6CD Logic7]

Last edited by vivekk; 05-17-2006 at 04:50 PM.