Originally Posted by Jen
We did respond by email within a few (3) days of when the order was placed, because of the language difference perhaps he asked the same questions already asked and answered multiple times.
We also cannot be responsible for Italy's Postal System (which is very bad for packages from the US - ask any knowledgeable USPS person). We ship usually same or within a few days of receiving an order- so its really not necessary to repeatedly email us asking if the order shipped, if we have a problem we will contact you. I did also ask this person to post our response:
>>At 17.39 15/06/2006 -0700, :
I suggest you also post this exact response- and all future emails
need a specific subject regarding the product you are inquiring about (see
above) You placed your order on June 12, 2006, we have responded several
We sent you a request for additional shipping via EMS (Express
Mail Service), bulbs we have shipped Via Air Mail to some countries in
Europe have taken longer than the time stated by US Postal Serv (USPS.com)
The additional cost is $18 please remit this ASAP so your order
can be shipped & trackable.
You mistake Jen. I have quickly paid the $18 additional. You immediately responded when I had not purchased yet.
I had simply asked a number of order because after you had taken the money of my credit card I have not received any email.
I have never complained about a delay of the Italian mail, simply I asked to you a track number and an email of confirmation.
Besides I had chosen and orderly a pair of * Special * PHILIPS - CrystalVision HB4 9600 for antifoglight but they has sent Osram Sylvania Silverstar saying that it is best.
I have had your track number but usps.com says that it is nonexistent.
But I will attend confident.
Now I am sure that I will receive soon my order.