Thread: BMW Austin
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      06-29-2006, 11:58 AM   #5
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Drives: Different BMW's every day!
Join Date: Apr 2006
Location: Austin TX

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Wow e902! Glad we took care of you, had I been you, I would have gone ballistic!

And yes, we had a bad reputation to fix in this town thanks to John Roberts, but Steve Late our current owner is a second generation BMW store owner and he 'gets it'.

If you don't have excellent customer service in the BMW market you simply don't have customers!
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