I am a technician at South Bay BMW. If you need some help let me know. Although I might be considered one of the "kids" you speak of, as I'm 22 years old. However, please realize that most of us have extensive training. My training includes graduating from UTI (www.uti.edu
) at the top of my class with numerous awards. Many classes from the BMW training catalog, and hands on experience. Please understand that a "kid" working for BMW is not the same kid working at Jiffy Lube, or the Hyundai dealer.