i can certainly see this happening
i purchased my 335xi from Sal (auto couture) from Park Ave BMW. The sales process was absolutely fantastic. Sal was always there to answer any and ALL my questions.
sorry to hear about your experience, but if you are savvy enough to post a negative experience about a dealership, you should of been savvy enough to ask for recommendations of NJ dealerships and Sal's name would of definitely been mentioned.
2014 Porsche 911
2012 BMW 128i