On last Saturday, my wife and I was on our way to Vegas to celebrate her B-Day. 80 ml away from our house "Flat tire" message pop up on iDrive screen. I exit FWY and find near by BMW center by Navigation. New Century BMW in Alhambra, CA was 17 ml away. We turn around and proceed to the center. When we got there - more then 20 cars waiting in line to service department - most of them has appointment. We was out of luck and was told by SA that we have to wait until all appointments customers get service - aprox till 5 pm.
I ask Service Advisor Mark Hsiesh to help us - the are ppl waiting for us in Vegas, we have dinner reservation, we have show reservation.
Mark go above and beyond his duty to help us. One hour later we was on FWY driving to Vegas .
THANK YOU, MARK!!!!!!!!!!!!!!!!