I had good sales service by my CA at Canbec. Even though I live in Ontario, my SA went about an hour away from the dealership to get my plates on the day of delivery.
I live in ottawa did everything on the phone with my CA..There was a signature missing from the paperwork so my CA drove over to Ottawa in the weekend and I signed..Brought me couple of bmw gifts too.. Oh and the paperwork said I would get a BMW loaner complimentary if I bring the car for service to the dealership..
I think it is also important to have a good relation with your CA..getting a loaner should be taken care of easily by your CA if you bought your car from them..I'm not sure if the people who had bad service there ever go through their CA? Btw tigerw there are numerous number of dealers around GTA so why would you go to montreal?