i got the letter a couple of days ago as well.
SORRY BMW but i ain't keeping my car once my lease is up.
horrible dealer service, indifferent BMW USA... (ain't gonna start bitching but how many of u can feel me?)
nice try, though.
i'm moving up to porshce or higher end audi. and for the daily driver, there's always toyota... (and i hear hyundai is improving...)
end of rant.