Originally Posted by xsboost
OP indicated it was Col Crawford in Brookvale
Originally Posted by Beejay
After we talked around the edges a bit and I asked how the gain for the dealership of $1500 now would sit with the loss of future business and referrals, he complained about being 'blackmailed' and bluntly suggested we sell the car privately if we're so convinced we're getting a rough deal from them.
I still would not accept this as an outcome. Might be worthwhile to remind the manager that there used to be a large BMW dealership in Artarmon & Pennant Hills that due to poor customer service & trade practices is now selling Audi's and Mitsubishi's.
Perhaps writing a letter or email to BMW Australia might help you cause?
I remember when we had issues with my wifes Honda the only way I got the problems rectified was by sending an email to the local managing director of Honda Australia.