Originally Posted by kenneth
If you really want to get your point across, I recommend that you write a letter to BMW Canada, with copy to CANBEC and your Sales Advisor, describing in detail why you are not happy camper. I got mine from Laval and service to date is great, however, there are stories like this at both dealers, so it's luck (or bad luck) of the draw thing!
You can also choose to speak with the service manager, and mention what you plan to do, and see what kind of response you get from them. Who knows, you may get a freebee....
+1 Write them they will fix it!!