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      03-29-2010, 02:13 AM   #10
jane
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Drives: 330xi 06
Join Date: Mar 2010
Location: nyc

Posts: 17
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Manhattan BMW

Are puddles of leaking oil a normal part of the BMW experience?
Manhattan BMW claimed there was nothing wrong with the car when we brought it in so did not do any repairs. Not sure how to proceed -- place a bucket under the vehicle, videotape the drip, and show it to them as evidence??

It's like pulling teeth to get them to do what they are obligated to do.

I compare my experience with Manhattan BMW and Rallye with my sister's experience at Manhattan Mercedes -- I am not a huge Mercedes fan but I have to say that their service dept is always first-rate -- sis has been dealing with them for many yrs. They take their feedback very seriously -- prompt follow-up calls -- very eager to please. They truly want the customer to be completely satisfied. Thorough interior/exterior cleaning standard for service visits. Manhattan Mercedes is owned by the manufacturer (might be the only manufacturer-owned dealer), which might be one of the reasons for AAA service.
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