I've had a spec.dock for a couple of months now and I've been loving every minute of it. A week ago, I realized that the thing wasn't charging my iPhone. I rechecked the wiring and after a couple failed attempts of fixing the issue, I contacted Randy Lively (one of the founders of spec.dock).
We emailed back and forth and he suggested a couple of things I should do to try to solve the issue. None of them worked. Before I go any further, these emails were between the times of 10pm-2am local time on a Friday/Saturday. What other company would be up at that time to help a customer in need?!?!
In the end, Randy informed me that they would go ahead and send out a new unit and I got the new unit 2 days after he sent it (from Atlanta to Texas). I got it today and the spec.dock works perfect again!
I know a lot of people here think that the speck.dock is overpriced, but when you factor in the OEM look, ease of installation/integration, and customer service, NOTHING comes close! These guys will bend their backs to make sure every one of their customers are satisfied.
This is their contact and some information for those interested: