I've had good and bad with my dealership (BMW Northwest). When my hpfp died at 4,800 miles on a saturday morning...on my way to a BMWCCA tour, the dealership worked their asses off and got my car finished at a moments notice..the same day. Other times when i've went in or called with questions, it has seemed like I was burdening them...and they just wouldn't go out of their way one bit to help me out. Today I called parts with some very small questions and the guy on the other end spent 20 minutes with me...gladly running out to several cars to look at cars so he could help answer my questions.
2016 SO/SO three pedal M4