Originally Posted by NFS
In my experience many of the service desk employees in BMW dealerships simply don't understand what they are talking about.
Unfortunately, they make stuff up rather than admit it.
I would have flat out refuesed to pay the £25.
Are you supposed to believe them now about the brakes now or before??
You're quite right and I should have refused/insisted on seeing the Service Manager etc. As usual I was in a hurry, had popped in for what was supposed to be a 10 minute job and got caught on the hop. A letter to the Service Manager is being drafted though.