Originally Posted by liverpool
That sounds like typical BMW Fairfax customer service. I took my previous car, which was a E46 325i there for body work after an accident and they took 2 extra weeks from when they said it would be ready. Lucky for me, the accident was the other driver's fault and I got a loaner for the whole period.
I would definitely call BMW North America and lodge a complaint. Good luck.
yup just like you said exactly 2 weeks after the day they told me!!! I swear i will NEVER go there ever again!!! horrible service all around... I bought my car from VOB bmw. i had a great experience and from now on i'll keep getting everything from there!!! it just sucks b/c they are 30 mins away and bmw of fairfax is a 2 minute drive. oh well