Old thread, but I just have to say I totally agree! Bought my car from BMW Ann Arbor about a yr ago and the car has been very reliable. The sales and service staff treats you with proper courtesy, regardless of age (I just turned 21...so yeah most places go from ignoring me to being quite rude to me). The SAs are honest and good people. They always took care of all the little details i brought up. On top of that, you can strike up a good conversation (other than buying a car) with just about anyone there. A great bunch of people and a very good dealership! Would recommend to everyone!