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      08-31-2010, 06:39 PM   #4
aajami
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Drives: Space Gray '09 E92 M3
Join Date: Dec 2008
Location: Manhattan Beach, CA

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Quote:
It is designed to boost repair orders, increase service and parts profits and enhance customer satisfaction by keeping clients’ cars in good and safe running order.

“We’ve seen a very marked increase in service department up-sells this past year,” says Lisa Schomp, owner of Schomp BMW in Highland Ranch, CO.

She expects that to get even better. “We’re still discovering what this tool can do for us.”
Fuck that.
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