Recently purchased my '11 BMW 335d from VOB BMW in Rockville. Nice new dealership. I dealt with a long time salesperson by the name of Nan.
Originally I had an appt with Nan to look at an M5 they had for sale and she e-mailed me before I even came in to let me know it had sold. The courtesy of notifying me was admirable, rather than just let me show up and try to talk me into something else.
In response I told her I was coming in anyway as I had interst in test driving the 335d. As soon as I arrived, there was no bs'ing, she had a car already pulled around for me and gave me and the family the keys to drive it around. Nan was very easy to deal with from start to finish, no messing around. She let the kids play with her model cars while my wife and talked with her. Walked away with a very good deal on a GREAT car.
Holding my breath over my first service experience though...