Originally Posted by Weaselboy
I think we all understand this, but none of that justifies the dealer jacking up the time for a job. Your info does somewhat justify the high hourly rates the dealers charge compared to an indy shop.
So you are saying if the normal book time for a water pump R&R is two hours, it is okay for the dealer to charge for three hours because of the overhead you described. Not going to fly.
Does anyone know the book time to perform a battery registration? If the book time is 1 hour and they do it in 5 minutes because of their skill, they can still charge for the hour. This is not fraud.