Originally Posted by ENINTY
I don't think everyone does understand it. The poster I replied to basically said he thought it was outright fraud for the dealer to charge an hour or so of time against what he thought was a 5 minute exercise. I was trying to point out that the book rate (you speak of) is what it is is to accommodate for all of the costs the dealer has to cover when working on a car in the service department. It is quite true that the dealer is out to make the best profit as possible and will try to charge the customer what the dealer thinks is reasonable or tolerable. But the dealer usually is willing to negotiate a price.
You need to reread what he said. He was upset over the dealer trying to charge 1.7 hours. Sounded like he even would have been okay with the dealer rounding up to a full hour.