Originally Posted by J02 335i
I don't want to get in the middle of this but, believe me techs do get paid "book time" of their hourly wage, at least they do here in Canada, I own a shop and I'm a tech and if one of my guys does a job that pays 2.0hr (book time) in 15 minutes or 4 days he gets paid 2.0hr x hourly wage, which say is $30.00 equalling $60.00. The shop billed those 2 hours out at $100, making them $200.00 minus the techs wage. Its called flat rate, this is not new.
I'm 50 years old. It's been that way for as long as I can remember ... and I was a parts driver for a dealership when I was 18 years old.
They had books showing the number of hours for every repair job. Every dealer charged the same number of hours for every job.