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      11-25-2010, 09:13 AM   #145
bmwontyne
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Drives: 320d SE
Join Date: Jul 2010
Location: Gateshead

Posts: 7
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quick update, i eventually wrote a letter to the customer service director of BMW UK explaining my displeasure at the service from BMW, quoting the precedents set on this site & others re goodwill for this problem

They now agreed to cover 80% of the part costs so i have had the work done for 309

not great but better than the original 465 quoted

so if anyone else is having probs write a letter
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