Originally Posted by Rochester BMW
I totally agree...
I had a phone from Coopers this morning, the latest is...
After I kicked up a stink about them wanting to charge £350 for fitting the new hubs they have got back to me and are now saying that Coopers will pay some of the labour costs, leaving me to the remainder... £75+vat.
I said this is still £75 to much! It has been left that I am going to get back to them with my decision... My next point of attack is 'sales'... if the salesman I deal with does not lift this £75 then ill cancell my M3 order... I bet that will get their attention!
Will keep you updated.
I'd say keep pushing.
Bottom line is that they need to either explain why it is acceptable for parts of a brand new car to rust completely unnecessarily.
OR .. they stop pissing about and sort out the problem.
I think it's actually a little more annoying that they waived most of the cost, but still asked for £75 plus VAT from you.
To me this means they still don't agree that you have a problem. The £75 is nothing to them, the fact that they are holding out for it is an insult.
Why should you accept rust on a brand new car ?
Why should you pay to have rust removed from a brand new car which is supposedly covered by one of the best warranties in the market?