holy crap.. they got an F
rating. the next worse grading is an NR which can only happen if the BBB's systems are down haha.. these guys aren't at the bottom of the barrel. they burrowed a hole through the bottom of the barrel and are seeping downward into the ground for which they came.
and it's not like theclay's incident is isolated.. Imagine how furious a customer needs to become before they call the BBB and this has happened to SMBMW 11 times
i'm not sure how dealerships in the US are rated by head office but here in Canada, BMW calls the customer to follow up with a 1 minute survey and anything less than 5/5 is considered a failure and that rep/dealer is notified
i guess BMWNA won't bite the hand that feeds them. (SMBMW has been around since 1974.. it's a veteran)