SMBMW is my local dealer but there's no way I'd get a car there. This is the kind of place that gives BMW dealers in general a bad rep (although from what I've seen so far, it's often deserved, at least in the LA area.) "The car sells itself" == "We're gonna make you feel like we're doing you a big favor by letting you buy from us". Not really the way I want to feel buying a car.
Here's what dealerrater.com has to say:
"DEALER WARNING: This Dealership has written (7) reviews about themselves which were all removed. All new positive reviews will be delayed from being viewable for a period of (21) Months. An employee at this dealership also wrote a negative review about Century West BMW. The review has been removed. Another 6 months has been added to the Blacklist for writing a fraudulent review about their competitor."
(yeah i know it's probably a multiple repost)