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      04-13-2011, 04:30 AM   #9
toxicnerve
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Drives: E92 335d M-Sport
Join Date: Jul 2009
Location: UK

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Quote:
Originally Posted by xenon View Post
They charge you for insurance generally which is fair enough. Your insurance would only cover it 3rd party.
I get that but even when it's warranty work? The defect shouldn't have been present/been an issue...so for BMW's sins I'm still left out of pocket?

Quote:
Originally Posted by doughboy View Post
I just refused to pay it when they tried it before on my old E90 on some warranty work.

Once you start raising your voice a little at the service desk, they usually 'go to see their manager' and then its free.

It's poor customer relations really.
lol. I don't want to cause a scene but I am a little aggrieved about it.

Quote:
Originally Posted by doughboy View Post
Honda know how to do it - My missus Civic went in for a non critical rattle investigation, 2 guys pick it up and drop off a loan car for free next day. (mind you honda give free loan cars and free collection for regular servicing too)

Quite...

Last edited by toxicnerve; 04-13-2011 at 04:37 AM.