Originally Posted by toxicnerve
I wish I could muster more enthusiasm for the result but I don't seem to be able to
It's kind of "meh" really, the problem was sorted and I was compensated for the hassle.
It's a good result...just feeling a little "flat" about it overall though.
I know what you mean when dealers let you down. The leak in my roof took several attempts to fix and when they did finally get it right, they damaged the bodywork on one of the rear pillars. They did accept liability and repaired the damage.
Its always worth contacting BMW UK and having a moan. i did that and got a good will voucher for £500 to spend on anything I wanted from BMW including the purchase of a new car so I was quite happy after that.