Unfortunately, I have don't have positive news about my experience with BMW service. I've switched to Seattle two years ago and the level of service has been exceptional. I feel the Seattle advisers are working for your business and they have a "can do" attitude. In contrast, the Bellevue advisers are complacent and simply aggravating. I also agree with PJS3 that Bellevue Sales mirrors the service dept. I purchased my 2008 335i vert from Matt in Seattle BMW in January and the experience was five stars. I would never give Bellevue BMW my business.
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