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Glad you asked. I have been having issues with my proceed and I called in and spoke to Robert. I tried to explain my issue to him over the phone but every time I tried to speak he would cut me off and blame something else for being the reason the Procede wasn't working (example: my second brand new USB to Serial Cable). After trying to explain my issue over 5 times, I could not get further then half of my sentence before I was cut off again and told my Procede is not the issue with no diagnosis done to my unit or any other questions asked. I was in disbelief when I hung up the phone and still never had a chance to fully explain my issue without being cut off and being told it is my brand new cable. Maybe Burger Motorsports can help me with my Procede.
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