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You never know, it might just be a scam. After the BMW service rep told me that the repairs were over $11k, he started smiling. Then he said something like "this will be a nice christmas bonus". It made me feel that he was excited about the work being done on my car and that it cost so much to fix it. Don't know if it ment anything, but it's the dealership that just made $11k minus the cost of the parts and labor. So I wonder if the service reps get a piece of that earnings in a form of a bonus.
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