[Gussers]

I had a hell of a time with my car. At one point, after having had it in for a service light, I picked it up and drove to work. I hopped back in the car to go home and the light came back on. I then had other strange issues they were having difficulty diagnosing.

Finally, they kept the car for 5 days. They managed to trace out the issue to a faulty computer and replaced it under warranty. When I got the report from them, it was 9 pages long. They had really gone to town troubleshooting my issue. I haven't had a problem since.

Throughout it all, they were professional and understanding. The also provided a BMW loaner for the duration.

Going to the dealership is expensive, but the value with these guys is they manage to find the root cause of a problem and fix it. I'm a satisfied customer.