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It's normally the case if you don't use their repairers that they don't guarantee a hire car, pretty much standard.
I am sure you have all seen on the news that Jack Straw is trying to control the ambulance chasing no win no fee companies.
Daft thing is that the insurance pass on your details so you can make a bigger claim which in turn hits the insurance companies.
Nearly everyone in this world is on the take or looking to make money at any cost.
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