Quote:
Originally Posted by ChiTown
I understand shit happens, people make mistakes. Just this week I made a mistake by installing a few custom glass gobo's wrong into a lighting fixture and breaking them. Of course I took responsibility, and did everything I could to make it right, including offering to pay for the replacement and the overnight shipping. I couldn't help but think of this situation...
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Exactly, but you didnt wait for your customer to complain elsewhere before you stepped up. You did it right away on the spot.
Anyways, this is in the past and its good to hear that the management did something once they heard about it on the forums. Glad its working out for you in the end, it could have been much worse!
