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You might not like the policy that they have and every business has similar policy. These guys are not owners they just work there and do the best they can. A policy is a policy and you can take the 80% or wait for a special part. Jason and Evan are very good at replying to PM. You contacted Jason and did he not reply to you, so where is the bad service.
Their online system might not be the best system with automated notification so is that their fault. Now you know, next time PM them first to see what they have in stocks. My local dealer do the same for special orders.
GL.
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