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In the past, I tried to get Erhard of FH to work on my car but ended up doing it myself with a buddy. Erhard is very swamped and you've gotta have an emergency for them to let you in with short notice. I did leave messages on the phones of two different SA's but didn't get calls back for at least three days. I don't care anymore because I do the work myself.
On the flip-side, when I needed my old Lexus to worked on, I left a message with Meade Lexus of Southfield requesting service and they called me back within a few hours, scheduled me in the next day and got me a loaner.
I will say that the Erhard FH Parts Department has helped me out procuring or pricing out parts and have been nothing but helpful.
Also, don't take this the wrong way, but if they have repeatedly provided "bad" service to you, why do you keep going back?
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