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Write to BMW. I had a flat one day, and Road Assist took 5 hours to show up (long story... basically a chained link of failures, and a few towing companies who didn't do their job). I wrote BMW a letter, and two weeks following that someone called me to apologise, and the week after I got a $500 cheque from them.
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Doko ni itemo, hito wa tsunagatte iru...
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