Quote:
Originally Posted by Leaker
He seemed calm in the beginning but got progressively more angry. Maybe he misinterpreted Penske managers comments, maybe he lost it on the guy. None of us were there. BMW and all dealerships are in the business of making people happy. If they don't they will go out of business. Simple.
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progressively angry!!! dude he demonstrated a lot of patience... I'm flabbergasted at the notion that OP wasnt patient enough.
And which world are you living in... seriously? There is no company in the world which is in the business of "making people happy". Its all driven by bottom line ($)... every engineering decision is dictated by the "cost" associated with it. Its implementation depends upon the probability of causing a serious accident and then settling it versus the cost of engineering the fix in all cars impacted.