I wonder if BMW have guidelines about the training and SQEP 'ness' of the technicians employed at BMW franchises?
It appears many are not particularly well trained.
My horror stories at the local Renault dealer uncovered that the service Manager was not even a trained mechanic.
Which is why he had no idea how they didnt change the oil and filter I paid for, as he had no idea what a oil filter looked like.
And was prepared to argue about it even as it was draining out - black - after 20miles
You have to wonder...