If you paid by CC, I would file a claim with the Credit Card company to get your money back. I literally have no idea how these guys are still trading!
Six weeks after buying a car off them, I have had to shell out £150 for a duff fuel filter and tomorrow I am booked in for a new dual mass flywheel and clutch at a cost of £830.
When I took the car back to them, the technician diagnosed the fault at the DMF straight away. 'Carl', who couldn't even make eye contact the spineless **** simply kept saying, Its not covered under the warranty. I explained I had only had the car six weeks and he said the best they could do was for me to pay parts and they would fit for free. Cost of parts was £750 + VAT and that was OEM!! I went home and found an OEM Flywheel (LUK) for £220 so they were clearly making the labour back on the overinflated parts costs. I shouldn't have to pay anything after only owning the car for Six weeks!!!
I found the owner/ceo on linked in (Peter Waddell) and emailed him. To my amazement, he replied
He got 'Bob' his service manager to call me and said if I provide the parts, they will do the labour for free still. My dilema was, let that bunch of cowboys fit it for me for £220 (cost of the flywheel) or pay £830 for a BMW specialist (which included a new clutch also). Needless to say its booked into the BMW specialist tomorrow, all of which is coming out of my pocket. I just don't trust them anymore, how do I know they will even use the new flywheel I provide? They could fit a second hand one for all I know, they probably would!!
Everyone needs to report them to trading standards, the more that do, the more they will take notice. When you drive into the place, there is a huge line of cars marked 'Sold'. Hopefully these are fake sales to make it look more popular and not poor unsuspecting buyers who have bought a dodgy car off them.
Here is the owners details -
Peter Waddell (CEO) -
http://uk.linkedin.com/pub/peter-waddell/5a/245/8b9
Biggest regret of my life is going anywhere near this company. If only I could turn back time and drive straight past them! How the salesman sleep at night knowing they are coning people into paying over the odds for a high mileage, shoddy car which is unlikely to last a month without something major going wrong.