"tech" guys... bah.
You're not in SW Washington, by any chance, are you?
These RTO-generating signal-sense widgets all have slightly different circuitry and trigger off of slightly different levels of voltage and DC offset. If the widget you tried is staying on all the time, it's probably a good idea to try a different one. I believe that the Peripheral TR-7 or something like that has an adjustable threshold.
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