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Originally Posted by *********
Awesome this is what I was looking for. Thanks!
I understand he may not have known about the tool. That's fine and by all means acceptable. But you should have heard his tone of voice. Unfortunately I cannot describe by typing but my SA caught it and so did my father who wasn't even next to me when I asked. He was paying at the service desk while I was at my SAs desk, about 20 feet apart.
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Ive been in the business for a while, so I have a pretty good idea of his tone of voice and exactly how the conversation went lol. You get alot of service managers from time to time who have no clue about cars. Some used to be techs for years and understand, some just dont have a clue and all they know is how to push pencils all day! Some are just cocky assholes.