Originally Posted by likwidplastik
2007 BMW 328i
Well, I'm driving along on the highway, no other cars around, windows up, sunroof closed, AC on. Then, I heard what sounded like a shotgun go off. I could then hear air at the sunroof. Slid back the visor, and sure enough, the sunroof glass had exploded out of the car.
Took it into BMW the next day, dude says..."a rock hit it, call your insurance"...without even looking at the car. Eventually, he comes out to look at the car, along with their "specialist". He talks some bullsh!t, then tells me the they can't do anything for me. During the whole process, I'm being spoken to as if I'm an idiot.
I leave, then immediatly contact BMW North America. The guy I talk to there says he'll see what he can do. A few days later, the dealership calls me back and asks what my insurance said. I told him I didn't call my insurance, and that BMW NA told me to wait until I heard back from them. He then sighed and says, okay...we will cover it under "good will" but not under warranty.
I don't care, I just want it fixed. I drop it off, and to make matters worse they give me a Scion as a loaner.
Now, I go back to pick the car up a few days later (Friday). They pull the car up, and when I look inside, there is grease/grime all over the running boards, carpet and driver's side armrest (near the door handle). The lady working at the time cleans it all up, and did a good job...but underneath all the grime, the armrest is all scratched up. She informs me that my service guy is gone (it was 6:30) and that she'll leave a note for him about the problem, and I should hear from him on Monday.
Thursday rolls around and I still havent heard sh!t. So, I call the dealership, and of course, my service guy is "busy". I leave a message explaining the situation and ask for him to call me. Of course...he never calls me back.
Now, at this point I'm over the whole ordeal and now my wife and I are going out this weekend to shop for a new car, and trade in this damn BMW. I'm aware we're going to lose our asses on the trade in, but at least I won't have to deal with this crap again.
Sorry for the rant, just had to get it off my chest. I left out a LOT of details, but I would've ended up writing a dang novel. I searched the boards and saw that this happened to a few other guys. It can't just be a coincidence.
Thanks for listening.
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