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Wow... That sucks. Being that VOB is my service shop as well, I'm worried. Do you remember who your service advisor was? I don't understand why people just don't come up and admit their fault or the fault of some people. Owning up to it takes the wind out of an angry customer's sails... not doing so just makes us even more upset. We pay a premium for our cars... and expect the service to be what we pay for.
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