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Frustrating. Took my car in back in Oct. '09, and dealer told me it's normal. I told them no way is that normal, if something happens, you guys would be responsible. All of a sudden they kept my car overnight, did absolutely nothing, and told me the follow day it's normal. Very frustrating dealing with some BMW dealerships. The combination of incompetence and lack of wanting to do warranty work is a molotov cocktail.
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