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Of course stuff happens, and I hope everything is ok for him and his family. Maybe this makes me sound like a jerk, but I still don't see how that excuses almost a month's worth of completely unanswered communication. If I got a message weeks ago saying "hey I'm going through a family emergency, please understand it might take me longer than usual to respond to this situation" I never would have said a word, but that is NOT what happened. I've just been left hanging since August and getting the distinct feeling nobody wanted to deal with me because I was reporting a problem with an order. I opened a paypal claim and still haven't had any contact.
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