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IMO this will hurt them more than help them. If they had answered Long's question, he might have told his friends about them (word of mouth) and will continue to do business with them in the future. Now they get a bad rep (at least for us E90post members).
Edit: there's a tire shop near my house and I went to them sometimes asking them to check the tire pressure. They never gave me any trouble or even the hint of not wanting to do it. Did I buy tires/wheels or anything at all from them?? NOPE!!! Like someone's mentioned, if you open your door to the customers, the more money you'll make.
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