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Just confirmed with another AA SSK groupbuy member that he did not receive an invoice either.
Hence, I was never told over the phone or by invoice the terms and conditions of the purchase which included the 25% restocking fee.
Craig, to be honest, I didn't know that you lived in NJ until just now. And I don't know what your relationship with SSP is, but this was a SNAFU caused by the upper management of the company. Jeff may have acted differently than what your standard practice calls for, but to me, as a customer, he represents your company. And I as a customer shouldn't be paying for the mistake of your ex-employee due to the lack of training.
I understand that perhaps you are just passing the words, so hopefully there are no hard feelings between us. GL!
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